This study aims to investigate the weight of surface acting (a condition in which subjects
must display an emotional state that does not correspond to their real feelings) in the …

The aggravated COVID-19 pandemic has induced stress and impacted employees' job
insecurity and service behaviors across the airline industry. This study examines whether …

The status of level of commitment of registered medical technologists (RMTs) may be
expressed in relation to emotional labor, which eventually affected job performance and …

There are many studies on the concept of emotional labor in the literature, but limited studies
available in the food services business. For this reason, the basic objective of present study …

There has been close to forty years of investigation in emotional labour. Studying this
phenomenon began with Hochschild in the early 1980s when she first identified “acting” as …

A quantitative research study was conducted to examine the relationship between emotional
labor, emotional intelligence and job performance. Previous research has established the …

In an increasingly digital world, and further amplified over the last two years by COVID,
customer expectations have never been higher. Facing intense competition, B2B technology …

Emotional labour concerns the management of feelings as part of a person's job role.
Studies on emotional labour have mostly focused on the role played by the focal worker (or …

The purpose of this paper is to investigate the relationship between personality traits, core
self-evaluation, emotional intelligence and positive employee outcomes (PO) in the context …

La complexité croissante de l'environnement exige une capacité accrue d'adaptation des
chaînes hôtelières, qui fondent leurs stratégies sur les demandes d'expériences et …