E-supply chain coordination and performance impacts: An empirical investigation

A Alsheyadi, A Baawain… - … & Manufacturing Research, 2024 - Taylor & Francis
This study addresses the critical need for coordinating electronic supply chain (E-SC)
practices to maximize benefits for manufacturing firms. Despite existing literature, empirical …

E-SATISFACTION AND E-LOYALTY: THE ROLE OF BRAND IMAGE AND E-SERVICE QUALITY

S Tirtayasa, J Jufrizen, WS Pirari… - … (Jurnal Ekonomi dan …, 2024 - ejournal.stiesia.ac.id
The effect of brand image and e-service quality on e-loyalty is mediated via e-satisfaction, as
this study's empirical evidence demonstrates. Four variables are used in the study model …

The mediating role of customer satisfaction between antecedent factors and brand loyalty for the shopee application

SG Zaato, NR Zainol, S Khan, AU Rehman… - Behavioral …, 2023 - mdpi.com
Lately, smartphones have had a significant impact on how individuals act, mainly when they
shop. In Malaysia, Shopee is the online shopping website that has garnered the most traffic …

Customer Satisfaction in e-Commerce during the COVID-19 Pandemic

G Ilieva, T Yankova, S Klisarova, Y Dzhabarova - Systems, 2022 - mdpi.com
The declared state of emergency and the measures taken against the spread of coronavirus
by governments have increased Internet shopping. All companies, regardless of size and …

Pengaruh E-Service Quality terhadap E-Loyalty dengan E-Satisfaction sebagai Intervening pada Pengguna E-Commerce Shopee

DN Handayanti, MR Indarto - Cakrawangsa Bisnis: Jurnal …, 2023 - journal.stimykpn.ac.id
Penelitian ini bertujuan untuk menganalisis Pengaruh E-Service Quality Terhadap E-Loyalty
Dengan E-Satisfaction Sebagai Intervening Pada Pengguna E-Commerce Shopee. Metode …

Impact of service quality on service loyalty in e-commerce firms

R Prabhavathy, S Senthilkumar, K Subathra… - Journal of Scientific …, 2023 - jsrtjournal.com
E-Commerce offers consumers a more convenient way to shop for the products or services
they need without having to visit a retailer's physical location to make a purchase. Service …

[PDF][PDF] Faktor-Faktor yang Mempengaruhi Kepuasan, Loyalitas, dan Kepercayaan Pelanggan pada E-Commerce Shopee

A Burda, AT Kusumo - Journal of Economics and Business …, 2022 - core.ac.uk
Penelitian ini bertujuan untuk menganalisis adanya pengaruh antara variabel harga, diskon,
gratis ongkir, kualitas produk, kualitas pelayanan, keamanan pengguna dan kemudahan …

[PDF][PDF] Pengaruh Harga, Voucher Diskon, Dan e-Service Quality Terhadap Loyalitas Pelanggan Layanan Grabfood

D Putri, AS Wiyono - 2023 - eprints.iain-surakarta.ac.id
Penelitian ini bertujuan untuk mengetahui apakah variabel harga, voucher diskon, dan e-
service quality dapat berpengaruh terhadap loyalitas pelanggan layanan Grabfood …

The Effect of E-Service Quality and Brand Image on E-Satisfaction with Customer Loyalty as an Intevening Variable

D Yuwono, S Anggiani - Jurnal Bisnis Strategi, 2024 - ejournal.undip.ac.id
The research to analyze and test the influence of brand image and e-service quality on e-
loyalty with e-satisfaction as an intervening variable for Shopee consumers in Semarang …

Measuring Customers Loyalty Through Satisfaction In E-Commerce: An Empirical Study On Tokopedia

V Tanlim, TS Ruslim - Jurnal Manajemen, 2024 - ecojoin.org
This study aims to empirically examine the impact of e-service quality, e-commerce
innovation, utilitarian value, and hedonic value on customer loyalty, with customer …