The healthcare sector in general and hospitals in particular represent a main application
area for Data Envelopment Analysis (DEA). This paper reviews 262 papers of DEA …

The main purpose of this paper is to present a systematic review of multiple-criteria decision-
making (MCDM) techniques used in the assessment of service qual-ity. This study reviewed …

In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

Abstract The Balanced Scorecard (BSC) methodology focuses on major critical issues of
modern business organisations: the effective measurement of corporate performance and …

Service sector is under pressure to deliver continuing performance and quality improvement
while being customer-focused. In recent terms, there exists web based or electronic service …

This study proposes a framework based on the concept of fuzzy sets theory and the VIKOR
method to provide a rational, scientific and systematic process for evaluating the hospital …

Public-private partnerships (PPPs) are widely spread long-term arrangements between
governments and strategic private partner (s). One of their objectives is to reduce the …

Discrete-event simulation (DES) and lean are approaches that have a similar motivation:
improvement of processes and service delivery. Both are being used to help improve the …

The efficient and effective management of nursing personnel is of critical importance in a
hospital's environment comprising a vast share of the operational costs. The adopted nurse …

Investigating the impact of quality and access to healthcare services on technical efficiency
is a hot topic in health economics and healthcare systems management. No satisfactory …