Purpose This study aims to conduct a systematic review and critically analyze the sentiment
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …

Technology and information and communication technology (ICT) have been gaining
importance in tourism and hospitality with a booming research interest during the last years …

Abstract Social media and User-Generated Content contribute to the hospitality sector.
Consumers usually post reviews, suggestions, or judgements on hotel booking websites …

Drawing on the Situational Crisis Communication theory (SCCT), this study recapitulates the
initiatives, practices, and responses of the Egyptian government and chain-managed five …

This study aims to conceptualize the green influencer marketing (GIM) and to develop a GIM
scale for its measurement. To achieve this goal, this research used a sequential exploratory …

This study assessed internet users' attention to hospitality companies' COVID-19 messages
on social media. We used 657 Facebook and 754 Twitter messages initiated by eight of the …

Artificial intelligence (AI) has become a disruptive force that has revolutionized industries
and changed business practices. The integration of AI has brought numerous benefits to …

The role of luxury as a source of tourism experiences is gathering growing attention, with
special attention to the foundations of the relationships between gastronomy and social …

Built on the consumer socialization theory and generational cohort theory, this research
examines the consumption phenomena of the sharing economy among young travelers …

Few studies have explored how stakeholders react to unethical incidents and the
consequences of their behaviors under Web 2.0. Unethical incidents pose real challenges …