The growing use of digital technologies (DTs) has a myriad of implications to socio-technical
systems, which are not yet fully recognised. This paper investigates the contributions and …

Call-center-based telephone triage is an example of a complex sociotechnical system
relying on successful interactions between patients, callers, and the integration of many …

With all of the research and investment dedicated to artificial intelligence and other
automation technologies, there is a paucity of evaluation methods for how these …

Quantitative evaluations of human-machine teams (HMTs) are desperately needed to
ensure technological implementations are helpful rather than harmful to overall system …

As the power of Artificial Intelligence (AI) continues to advance, there is increased interest in
how best to combine AI-based agents with humans to achieve mission effectiveness. Three …

From their common roots in Human Factors Engineering, Human-Centered Design and
Cognitive Systems Engineering have drifted into distinct fields over the past three decades …

As machines increasingly behave more like active cognitive agents than passive tools,
additional heuristics for supporting joint human-machine activity are urgently needed to …

Digital technologies (DTs), now an inescapable element in workplaces and everyday life,
consist of software and hardware that leverage information technology to process data in …

Abstraction hierarchies (AHs) are essential to a work domain analysis (WDA), the “most
important and unique” phase of cognitive work analysis (CWA)(Vicente, 1999). Although …

Decompensation is a change in the overall ability to maintain physiological function in the
presence of a stressor or disease. In the medical setting, clinicians utilize a wide range of …