While social media has been increasingly used for communication of infectious disease
outbreaks, little is known about how social media can improve strategic communication …

Many fear that social media enable more potent influence operations than traditional mass
media. This belief is widely shared yet rarely tested. We challenge this emerging wisdom by …

Trust is an important component of crisis communication, and social media has been shown
a promising avenue for building trust. Yet, mixed findings about how effectively government …

This article analyses public debate on Twitter via network representations of retweets and
replies. We argue that tweets observable on Twitter have both a direct and mediated effect …

News outlets use social media, especially Facebook, for content distribution and
engagement. This exposes consumers to user comments before reading a news article …

Teaching information verification skills has become increasingly important in the current post-
truth era. Through surveys and interviews with teenagers and young adults in the Middle …

This study aims to predict audience-rated news quality with journalistic values and
linguistic/formal features of news articles, based on the theoretical rationales derived from …

Grammar and mechanics are important components of written communication and provide
signals of credibility. Although past research has documented general effects of grammar …

There is a growing trend among online news outlets to include Twitter posts as an
equivalent to the traditional “vox pop” or “man-on-the-street” interview. Media effects …

This study examines the interaction between journalistic news posts and audience
comments during a crisis, with attention to how various messaging approaches converged …