As a global health crisis, the COVID-19 pandemic has also made heavy mental and
emotional tolls become shared experiences of global communities, especially among …

Consumers are often frustrated by customer service. But could a simple shift in language
help improve customer satisfaction? We suggest that linguistic concreteness—the tangibility …

Offering students and practitioners an applied approach to the subject, Organizational
Culture in Action (OCA) walks them through a six-step model for analyzing an organization's …

Drawing on research in positive psychology, this review examines emerging research on
positive communication and proposes a new organizing conceptual framework using …

Wellbeing science is the scientific investigation of wellbeing, its' antecedents and
consequences. Alongside growth of wellbeing science is significant interest in wellbeing …

Listening has been identified as a key workplace skill, important for ensuring high-quality
communication, building relationships, and motivating employees. However, recent …

This book focuses on partnerships at the most basic level of interaction–between two people
as they work toward common goals. Interpersonal dynamics described in this book are …

Case study remains a foundation of past and present organizational communication
scholarship. In this article, we show the value of supplementing traditional case-selection …

This book highlights the pivotal role that nonverbal behavior plays in target language
communication, affect and cognition. It integrates research tenets and video demonstrations …

Позитивная коммуникация трактуется как взаимодействие, основанное на
положительных эмоциях, направленное на взаимопонимание и приносящая …