The workplace elicits a wide range of emotions and, likewise, emotions change our
experience of the workplace. This article reviews the scientific field of emotion in …

The past four decades of scholarship on emotional labor—the regulation of feelings and
expressions performed to fulfill interpersonal work role expectations—has transformed our …

Black people engage in a variety of behaviors to avoid stereotyping and promote a
professional image in the workplace. Racial codeswitching is one impression management …

Artificial intelligence chatbots have invaded the tourism industry owing to their low cost and
high efficiency. However, the influence of emotional expressions of chatbots on service …

To improve customer experience and achieve sustainable development, many industries,
especially banking, have leveraged artificial intelligence to implement a chatbot into their …

The purpose of this study is to validate an integrated model of e-filing continuance usage.
The model has its theoretical basis in the expectancy confirmation theory and the DeLone …

Purpose This study aims to investigate the determinants of successful implementation of
cloud computing and, further, examines how cloud computing success influences firm …

Research on emotional labor—the process through which employees enact emotion
regulation (ie, surface and deep acting) to alter their emotional displays—has predominately …

While prior work has assumed the compensation effect of social judgments in relation to
smile intensity, this research proposes and finds that judgments of warmth elicited from …

Interracial interactions abound in the marketplace and are at the core of many consumer
experiences across commercial, health, and social settings. The creation of harmonious …