People are becoming more reliant on social media networks to express their opinions about
various topics and obtain health information. The study is intended to explore and analyse …

The purpose of the study is to explore and analyze the opinions of people associated with
the Ukraine–Russia conflict expressed via User Generated Content (UGC), ie, tweets and …

The mobile game “Immortal Conquest,” created by NetEase Games, caused a dramatic user
dissatisfaction event after an introduction of a sudden and uninvited “pay-to-win” update. As …

Purpose This study quantified companies' views on the COVID-19 pandemic with sentiment
analysis of US public companies' disclosures. The study aims to provide timely insights to …

Paracrises, as publicly visible crisis risks, may or may not evolve into full-blown crises that
pose severe reputational and/or operational damages. To preclude paracrises' possible …

Social media interactions, the digital form of classical word-of-mouth marketing (AAP), used
to strengthen the business-brand image, have become one of the most critical evaluation …

Recently, social robots have been employed in hotels to deliver their services. Nevertheless,
there is a lack of knowledge on whether robotic services could enhance customer …

In this work, we try to bridge the gap between predominantly single-method, single-source
scientific studies and real-life brand and product reputation crisis scenarios, emerging and …

Online social speech contains rich emotional expressions, which promote the evolution of
public opinion. To explore this influencing mechanism, this paper constructs a research …

Facebook advertising has become one of the most used social media advertising platforms
in the Sri Lankan telecommunication industry. The industry is growing rapidly over the past …