The lack of tourism-specific tacit knowledge can prevent locals from fully participating in rural
tourism development. Using a longitudinal case analysis, we explore how tacit knowledge …

In today's dynamic environment, the role of employees and their level of organizational
commitment are becoming increasingly important for business success, which is especially …

This article addresses the internationalization of soft-services. These types of services
require major local presence than other industries as production and consumption occur …

Successful replication of knowledge in the growth of service organizations: evidence from
Spanish hotel chains | Emerald Insight Books and journals Case studies Expert Briefings Open …

This paper presents a study of the role of middle managers in the knowledge transfer related
to a person-centered management and care approach at a physical rehabilitation center …

Network Strategies of Hospitality Companies in Emerging and Transitory Economies: Evidence
from Russia: Business & Management Book Chapter | IGI Global IGI Global Get IGI Global …

Choosing the best way of operating in foreign markets is one of the most important decisions
in business internationalization. The main aim of this study is to ascertain whether the choice …

This chapter provides a strong empirical support for the idea that the company hotels charge
higher prices, which further allows them to generate greater profits per room with respect to …

Managing the customer experience involves all of the touch points throughout the customer
interaction with the hotel chain from booking, to occupancy, to post-departure. Throughout …

The purpose of this research was to analyze managers' perceptions of the positive and
negative impacts that an immigrant labor force has on a hotel's outcomes. Specifically, the …