Artificial Intelligence (AI) technologies in public administration are gaining increasing
attention due to the potential benefits they can provide in improving governmental …

Law enforcement agencies are increasingly adopting artificial intelligence (AI)‐powered
tools. While prior work emphasizes the technological features driving public opinion, we …

Street-level bureaucracies are digitalized with significant implications for street-level
decision-making. Whereas research has focused on how street-level bureaucrats are …

Advancement in information technology continues to evolve especially in the field of artificial
intelligence (AI). Research studies have been conducted to evaluate the perceptions of …

The development of digitalisation has spectacularly affected global society, including
Indonesia. Many governments are aware of the opportunities and benefits of this …

Numerous studies have delved into the intricate dynamics of representative bureaucracy in
public service provision, yet a significant gap exists in our understanding of the distinctions …

While many studies have investigated the impact of artificial intelligence (AI) deployment in
the public sector on government-citizen interactions, findings remain controversial due to the …

Purpose This study aims to assess the effectiveness of a scale measuring artificial
intelligence capabilities by using the resource-based theory. It seeks to examine the impact …

Mobile government (m-government) has been proposed as a means to rebuild public trust in
government. However, there is limited discussion regarding how m-government shapes trust …

Purpose This article revisits some theories and concepts of public administration, including
those related to public value, transaction costs and social equity, to analyze the advantages …