Purpose–A growing body of literature has begun in the direction of supply chain
performance measurement. However, selecting the appropriate set of key performance …

Purpose–The purpose of this paper is to identify key performance indicators (KPIs) and
categorize them based on specific aspects of facility performance measurement in order to …

Purpose–This paper aims to examine the state of knowledge of performance measurement
in facilities management, in particular regarding the concepts underlying benchmarking in …

The need to optimise the performance of buildings has increased consequently due to the
expansive supply of facilities in higher education building (HEB). Hence, a proper …

In this study, our aim is to present a comprehensive systematic review on digitalization (DT)
in facility management (FM) and FM performance management (PM). Past research on …

Purpose The purpose of this paper is to examine how the characteristics of strategic
performance measurement systems (SPMSs) influence the effectiveness of such systems …

With the use of cyber-physical systems (CPS) advanced computational capabilities, the
delivery of facilities management (FM) mandates are efficiently and effectively conducted …

Hospitals are critical infrastructure assets and the strategic management of facilities within
these buildings are quintessentially important to society who rely upon effective healthcare …

Purpose–The purpose of this paper is to synthesize the previously established list of key
performance indicators (KPIs), to identify and categorize the core performance indicators …

The role of the physical workspace in employee mental health is often overlooked. As a
(mentally) healthy workforce is vital for an organisation's success, it is important to optimise …