This article reviews the literature relating to consumer studies in foodservice, an under-
represented area in terms of review papers. It is organised into four sections, discussing …

Employee behaviour plays a significant role in satisfying restaurant customers, however,
there is a paucity of research highlighted personal and functional aspects of employee …

Using the decision-and experiential-oriented perspectives as theoretical guides, this article
reported an empirical assessment of service quality in restaurant operations. We proposed …

" A decade after the first edition of this book established itself as one of the major books that
covered the nature of the demand for tourism, and the implications of that demand, this …

Understanding domestic and international visitors and delivering service quality that meets
the expectations and needs of these markets should be among the key objectives of retail …

Complaint handling can have a significant effect on customer retention rates and word-of-
mouth recommendations. Given their vital role, the majority of previous studies have focused …

A two-part article was designed to review the main areas of agreement and disagreement in
the debate over customer satisfaction and its measurement. The preceding article presented …

Despite the globalization of the hospitality and tourism industry, present cross-cultural
research is limited to examining consumer behaviors or perceptions on the products and …

Purpose The abolishment of the wine tax in Hong Kong has led to increased wine
consumption and increased demand for wine-related professionals, such as sommeliers …

This study investigates factors influencing customers' choice of dining‐out units after a test of
validity and reliability of the questionnaire. The study was conducted at a private university …