The ISO 9000 series of standards has formalised systems for evaluating the ability of
organisations to consistently design, produce and deliver quality products and services …

Purpose–As customer expectations expand and as product offerings hardly differ from each
other, service excellence has gained in importance as a means of enhancing customer …

This paper aims to rank the emphasis placed on critical factors and quality management
principles that determine the success of total quality management (TQM) as it applies to …

This paper indicates that ISO 9000 elements that relate to an organization quality system are
hard to implement compared to elements that relate to operational procedures. The …

There is a growing belief that the integration of multiple management systems with its holistic
view of a business context encompasses all management activities, both certifiable and non …

With ever‐increasing competition in today's business environment, organizations are
seeking every opportunity to improve their business results. Attaining continuous …

A brief overview of the challenges associated with demonstrating organizational
effectiveness and the role of performance measures as surrogates for demonstrating …

Quality has been a key issue in Singapore's construction industry since the late 1980s. ISO
9000 certification is now compulsory for large construction enterprises and is an important …

Purpose The paper aims to identify causality amongst small and medium
enterprises'(SMEs') performance indicators, propose an integrated index of business …

In this paper we aim to investigate the underlying mechanisms of the maintenance of ISO
14001. Initially, we looked into the Hillary's [Hillary R. Evaluation of study reports on the …