In this paper, we investigate how a customer-facing service robot can support decision
making in shopping interactions. In this role, a robot needs sometimes to reject a customer's …

Social inclusion and exclusion are buzzwords in today's political discourse. While there are
many causes of social exclusion, one of the factors repeatedly shown to lead to social …

For some customers, the corona pandemic has turned e-shopping into a fine alternative to
shopping in brick-and-mortar shops. For other customers in quarantine e-shopping is the …

Reminding is often identified as a central function of socially assistive robots in the
healthcare sector. The robotic reminders are supposed to help people with memory …

This book is about the everyday life of people with visual impairment or blindness. Using
video ethnographic methods and ethnomethodological conversation analysis, it unpacks the …

Background: This study shows how the use of wheelchairs due to mobility impairment
influences the configuration of interactional spaces and the initiation of conversation. It takes …

Tutkimuksessa tarkasteltiin rajoituksiin liittyvää keskustelua muistisairaita hoiva
kotiasukkaita koskevissa hoitoneuvotteluissa, joissa hoitajat ja asukkaan omaiset sopivat …

In the field of health communication, it is increasingly important to understand the
interactional management of free choice and the demands of (good) care, especially in …

The main goal of this workshop is to establish awareness of the emerging field of socially
assistive shopping robots in human-robot interaction (HRI) and, simultaneously, to foster …

Aiming to foster responsible and sustainable consumption, we developed a shopping
scenario with an assistive robot that intervenes with shopping requests when they are at …