The role of politeness in human–machine interactions: a systematic literature review and future perspectives

P Ribino - Artificial Intelligence Review, 2023 - Springer
The growing prevalence of interactions between humans and machines, coupled with the
rapid development of intelligent and human-like features in technology, necessitates …

Factors influencing learner attitudes towards ChatGPT-assisted language learning in higher education

Q Cai, Y Lin, Z Yu - International Journal of Human–Computer …, 2023 - Taylor & Francis
Concerns regarding the potential risks associated with learners' misusing ChatGPT
necessitate an extensive investigation into learner attitudes towards ChatGPT-assisted …

Consumer intention to use service robots: a cognitive–affective–conative framework

D Huang, Q Chen, S Huang, X Liu - International Journal of …, 2024 - emerald.com
Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

Polite speech strategies and their impact on drivers' trust in autonomous vehicles

J Lee, KM Lee - Computers in Human Behavior, 2022 - Elsevier
This study proposes adopting linguistic politeness in vehicle speech interfaces, as active
communication between drivers and vehicles will become an essential part of driving with …

Why do consumers with social phobia prefer anthropomorphic customer service chatbots? Evolutionary explanations of the moderating roles of social phobia

SV Jin, S Youn - Telematics and Informatics, 2021 - Elsevier
Drawing from evolutionary psychology of anthropomorphism and social phobia, two
between-subjects experiments examined the effects of different types of customer service …

The Dawn of the Human-Machine Era: A forecast of new and emerging language technologies.

D Sayers, R Sousa-Silva, S Höhn, L Ahmedi… - 2021 - hal.science
This report began life in October 2020 at the start of the Language In The Human-Machine
Era network (lithme. eu). Several online co-writing workshops followed, working together in …

Chatbot's complementary motivation support in developing study plan of e-learning English lecture

K Ryong, D Lee, J Lee - International Journal of Human–Computer …, 2024 - Taylor & Francis
The present study investigates the effects of a chatbot's motivation support style on the
learner's experience and intention to continue the study in the context of online English …

Voice orientation of conversational interfaces in vehicles

KM Lee, Y Moon, I Park, J Lee - Behaviour & Information …, 2024 - Taylor & Francis
Connected vehicles have become a promising platform for conversational agents. However,
drivers might struggle to control systems that feature multiple AI agents. To improve the …

Human-social robot interaction, anthropomorphism and ontological boundary problem in education

M Gültekin - 2022 - openaccess.biruni.edu.tr
Artificial intelligence and robotics technologies do not manufacture robots only for industrial
use, but also for healthcare, marketing, tourism and accommodation industries where social …

Influence of Social Robots' Benevolence and Competence on Perceived Trust in Human-Robot Interactions

N ANZABI, H UMEMURO - The Japanese Journal of Ergonomics, 2023 - jstage.jst.go.jp
Trust is a topic in human psychology1) and has been examined in many domains, such as
close relationships2), political beliefs3), and organizational behavior4), and continues to be …