Customer satisfaction provides a platform for companies to enhance relationships with their
customers thus enabling the companies to achieve their objectives for longterm success …

Customer Satisfaction management has been long studied as a cross-sectional
phenomenon. Today, a shift in emphasis from a static to a dynamic approach appears to be …

Abstract In 2019, the European Union registered its seventh consecutive year of economic
growth, but significant differences among the European Union countries are still present. In …

Banking as a service industry is customer-oriented, and the banking sector depends
primarily on customer satisfaction, for example the ability of the bank to meet the standards …

Over the course of the past the agricultural sector has been characterized by radical market
changes. Changing market conditions have forced owners of agricultural and forestry …

Customers have become the lifeblood of any organization. Without customers, organizations
would not exist let alone survive in this competitive global environment. Banks depend on …

In India, there are 251 million users of mobile banking, where twenty one percent of users
belong to banks of the private sector, while three percent belong to banks of the public …

Customers have become the lifeblood of any organization. Without customers, organizations
would not exist let alone survive in this competitive global environment. Banks depend on …

Dans le secteur de la microfinance, les employés et les clients représentent des ressources
clés pour le succès des institutions de microfinance (IMF). Toutefois, malgré l'importance …

L'objectif de cette étude est de proposer une échelle en vue de mesurer la satisfaction des
clients dans les institutions de micro-finance du Sud-Kivu en République Démocratique du …