Emotional contagion in organizational life
Leveraging the wealth of research insights generated over the past 25 years, we develop a
model of emotional contagion in organizational life. We begin by defining emotional …
model of emotional contagion in organizational life. We begin by defining emotional …
A systematic literature review of emotional labor research from the hospitality and tourism literature
Purpose The purpose of this paper is to provide an exhaustive review of emotional labor
research from the hospitality and tourism literature by outlining the theories, the antecedents …
research from the hospitality and tourism literature by outlining the theories, the antecedents …
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model
This study examined the effects of emotional intelligence and emotional labor on job
satisfaction in a moderated mediation model, which posits surface and deep acting …
satisfaction in a moderated mediation model, which posits surface and deep acting …
Job satisfaction and employee turnover determinants in high contact services: Insights from Employees' Online reviews
We explore a special case of electronic word of mouth that of employees' online reviews to
study the determinants of job satisfaction and employee turnover. We perform our analysis …
study the determinants of job satisfaction and employee turnover. We perform our analysis …
Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion
A logical position emphasized by the service-oriented organizations that 'the customer is
always right'and the organizational policies that requires employees to make customer …
always right'and the organizational policies that requires employees to make customer …
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Within luxury hotels targeting multinational segments, frontline service staff are essential to
creating unique, personalized experiences for high-value, discerning clientele. Performing …
creating unique, personalized experiences for high-value, discerning clientele. Performing …
Job satisfaction research in the field of hospitality and tourism
Purpose This study aims to conduct an overview of previous studies on job satisfaction,
particularly its determinants and outcomes, and the research objectives, main themes and …
particularly its determinants and outcomes, and the research objectives, main themes and …
Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence
Despite the need to better understand the relationship between employee creativity and
emotional intelligence, research remains scant and ambiguous. We examine the effect of …
emotional intelligence, research remains scant and ambiguous. We examine the effect of …
Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life
This research examines the effects of customer incivility and manager procedural and
emotional support on employee psychological well-being (PWB) and work quality-of-life …
emotional support on employee psychological well-being (PWB) and work quality-of-life …
Effects of individual and job characteristics on hotel contact employees' work engagement and their performance outcomes: A case study from Poland
A Grobelna - International journal of contemporary hospitality …, 2019 - emerald.com
Purpose This study aims to examine the effects of individual and job-related characteristics
on employees' work engagement and its influence on their performance outcomes. This …
on employees' work engagement and its influence on their performance outcomes. This …