The classification of online consumer reviews: A systematic literature review and integrative framework
L Zheng - Journal of Business Research, 2021 - Elsevier
The objective of this paper is to conduct a systematic review of the literature on online
consumer reviews (OCRs) in order to provide understanding of the multi-featured nature and …
consumer reviews (OCRs) in order to provide understanding of the multi-featured nature and …
[HTML][HTML] Design of review systems–A strategic instrument to shape online reviewing behavior and economic outcomes
As online reviews play a decisive role in consumers' purchase decisions, e-commerce
platforms are using review systems strategically to obtain a competitive advantage …
platforms are using review systems strategically to obtain a competitive advantage …
Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services
Online consumer reviews offer an unprecedented amount of information for consumers to
evaluate services before purchase. We use the dual process theory to investigate consumer …
evaluate services before purchase. We use the dual process theory to investigate consumer …
[HTML][HTML] Influence of consumer reviews on online purchasing decisions in older and younger adults
We investigated how product attributes, average consumer ratings, and single affect-rich
positive or negative consumer reviews influenced hypothetical online purchasing decisions …
positive or negative consumer reviews influenced hypothetical online purchasing decisions …
Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention
In recent times, the increasing accessibility of mobile technology has led to changes in
consumers' purchasing behavior. Despite the gloom and doom hearsay about how …
consumers' purchasing behavior. Despite the gloom and doom hearsay about how …
Helpfulness of online reviews: Examining review informativeness and classification thresholds by search products and experience products
X Sun, M Han, J Feng - Decision Support Systems, 2019 - Elsevier
Abstract Information overload often makes it difficult for consumers to identify helpful online
product reviews through the traditional “helpful votes” function; therefore, it has become …
product reviews through the traditional “helpful votes” function; therefore, it has become …
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making
Purpose Big data analytics allows researchers and industry practitioners to extract hidden
patterns or discover new information and knowledge from big data. Although artificial …
patterns or discover new information and knowledge from big data. Although artificial …
When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type
Online customer reviews (OCRs) have become increasingly important in travelers' decision-
making. However, the proliferation of OCRs requires e-commerce organizations to identify …
making. However, the proliferation of OCRs requires e-commerce organizations to identify …
Elaboration likelihood model, endogenous quality indicators, and online review helpfulness
Given strong influences of online customer reviews on consumer purchase decisions,
identifying helpful reviews has received broad attention from practitioners and researchers …
identifying helpful reviews has received broad attention from practitioners and researchers …
Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model
L Yang, M Xu, L Xing - Journal of Retailing and Consumer Services, 2022 - Elsevier
With the continuous development of the Internet and information technology, online
shopping has become a popular purchase mode. The in-depth analysis of consumer …
shopping has become a popular purchase mode. The in-depth analysis of consumer …