The philosopher of science JW Grove (1989) once wrote,“There is, of course, nothing
strange or scandalous about divisions of opinion among scientists. This is a condition for …

There has been some solid work done in the area of User-Centered Design (UCD) over the
last few years. What's been missing is an in-depth, comprehensive textbook that connects …

Usability testing is an essential skill for usability practitioners—professionals whose primary
goal is to provide guidance to product developers for the purpose of improving the ease of …

Usability and user experience (UX) are important concepts in the design and evaluation of
products or systems intended for human use. This chapter introduces the fundamentals of …

It is all too common for products, such as consumer appliances, information systems, mobile
apps, and websites, to cause trouble and frustration. For example, products are often difficult …

Purpose–The purpose of this paper is to examine security incident response practices of
information technology (IT) security practitioners as a diagnostic work process, including the …

Technical communication and usability (user experience, or UX) have a long, intertwined
history, dating back at least to the 1970s. The author, who has been active in both fields for …

Although usability methods are widely used for evaluating conventional graphical user
interfaces and websites, there is a growing concern that current approaches are inadequate …

The purpose of this study was to develop and content validate a student self-report
instrument that could be used to measure whether a learning environment supports …

Health and medical contexts have emerged as an important area of inquiry for researchers
at the intersection of user experience and technical communication. In addressing this …