Purpose The purpose of this paper is to examine the relationship between brand equity and
customer behavioral intentions to repeat purchases, willingness to pay a price premium …

Research question This study aimed to propose and test a model that depicts fitness
instructors' interaction quality (IQ) skills (ie technical, social and communication/listening) …

Purpose The purpose of this paper is to examine the effect of total quality management
(TQM) on service quality (SQ), market orientation (MO) and the subsequent effect on …

This article investigates and analyzes the usability quality attributes of mobile government
services. The lack of previous research in the area of mobile government service quality …

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The purpose of this study is to explore and test the influence of customer satisfaction and …

An intervariable approach to customer satisfaction and loyalty in the internet service market |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

The purpose of this study is to examine and analyze the effect of patient satisfaction to the
patient's trust and patient's loyalty. The research design used survey method with data …

The current study aims to identify how brand relationship quality mediates the relationship
between different online relational bonds, and attitudinal and behavioral loyalty. A total of …

Purpose The purpose of this paper is to analyze consumer switching behavior, which in the
retail banking sector is of outmost importance, particularly during financial crises and in their …

This study aimed to analyze the influence of service quality, service orientation and pricing
towards customer satisfaction, analyzing the effect of quality of service, service orientation …