The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge

ML Cheung, G Pires, PJ Rosenberger - Asia Pacific Journal of …, 2020 - emerald.com
The influence of perceived social media marketing elements on consumer–brand engagement
and brand knowledge | Emerald Insight Books and journals Case studies Expert Briefings …

Modified Carroll's pyramid of corporate social responsibility to enhance organizational performance of SMEs industry

J Lu, L Ren, C Zhang, D Rong, RR Ahmed… - Journal of cleaner …, 2020 - Elsevier
Research questions/issues The study seeks to examine Carrolls' pyramid model in small-
medium enterprises (SMEs) as an effective business strategy for organizational performance …

Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry

OK Omoregie, JA Addae, S Coffie… - International Journal of …, 2019 - emerald.com
Purpose The increasing number of banks in the Ghanaian banking industry has brought
about intense competition in the industry. The purpose of this paper is, therefore, to examine …

Antecedents of customer loyalty at telecomm sector.

AA Agha, A Rashid, R Rasheed… - … Online Journal of …, 2021 - search.ebscohost.com
Loyalty is a deep commitment to repurchase a product or service despite the situational
factors and marketing efforts that may cause a change in purchasing behavior. Customer …

How quality, value, image, and satisfaction create loyalty at a Chinese telecom

F Lai, M Griffin, BJ Babin - Journal of business research, 2009 - Elsevier
This study proposes and tests an integrative model to examine the relations among service
quality, value, image, satisfaction, and loyalty in China. Analysis of survey data from 118 …

[PDF][PDF] The impact of hospital brand image on service quality, patient satisfaction and loyalty

CC Wu - African journal of business management, 2011 - academicjournals.org
In the competitive health care industry, the impact of hospital brand image on the attitudes
and behaviours of patients towards hospitals has become an important issue. The aim of this …

Effects of multi-brand company's CSR activities on purchase intention through a mediating role of corporate image and brand image

J Lee, Y Lee - Journal of Fashion Marketing and Management: An …, 2018 - emerald.com
Purpose The purpose of this paper is to examine the effect of the corporate social
responsibility (CSR) activities of a fashion company with multiple brands. In particular, the …

[PDF][PDF] The impact of perceived usefulness and perceived ease-of-use toward repurchase intention in the Indonesian e-commerce industry

N Wilson - Jurnal Manajemen Indonesia, 2019 - journals.telkomuniversity.ac.id
This research was conducted to understand the impact of perceived usefulness and
perceived ease-of-use on repurchase intention in the Indonesian e-commerce industry. A …

Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty

S Hayati, A Suroso, S Suliyanto… - Management Science …, 2020 - growingscience.com
The purpose of this article is to build a consumer loyalty model by considering consumer
satisfaction as a mediating variable between the image of micro banking and consumer …

[PDF][PDF] Service quality and customer satisfaction: An empirical investigation in Indian mobile Telecommunications services

SK Roy, S Ganguli - Marketing management journal, 2008 - mmaglobal.org
The telecommunications sector in India was liberalized in the early 1990s, paving the way
for a significant influx of private as well as foreign direct investment in the sector. Over the …