Perceived accessibility and key influencing factors in transportation

E Jamei, M Chan, HW Chau, E Gaisie, K Lättman - Sustainability, 2022 - mdpi.com
Accessibility is commonly assessed using indicators calculated from spatial data.
Comparatively perceived accessibility cannot be adequately reflected by these calculated …

The effect of sustainable human resource management practices on customer satisfaction, service quality, and institutional performance in hotel businesses

C Papademetriou, S Anastasiadou, S Papalexandris - Sustainability, 2023 - mdpi.com
The purpose of the current research seeks to explore the influence of sustainable Human
Resource Management (HRM) practices on customer satisfaction, service quality, and …

[PDF][PDF] The Effect of Human Resource Management Practices on the Quality of Service, Customer Satisfaction, and Organizational Performance in Cypriot Urban Hotel …

C Papademetriou, SD Anastasiadou, G Konteos - HAICTA, 2022 - ceur-ws.org
The article examines the effects of Human Resource Management (HRM) practices on the
quality of service, customer satisfaction, and organizational performance in the urban hotel …

[图书][B] The history and evolution of tourism

PA Christou - 2022 - cabidigitallibrary.org
The 1940s to 1960s witnessed a specific state of economic development of mass production
and consumption characteristics of developed economies, known as 'Fordism', underpinning …

[图书][B] An approach to determining customer satisfaction in traditional Serbian restaurants

D Stanujkic, D Karabasevic, EK Zavadskas… - 2019 - books.google.com
The aim of this paper is to make a proposal for an easy–to–use approach to the evaluation
of customer satisfaction in restaurants. In order to provide a reliable way to collect …

Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets

AD Mitropoulou, GT Tsoulfas - Logistics, 2021 - mdpi.com
Background: The purpose of this paper is to study customer satisfaction concerning orders
from online supermarkets, which have recently boomed to fulfil the increased needs of …

[PDF][PDF] Customers' experiences of five-star hotels in Johannesburg

WW Mabila, JR Roberson, CI Kleynhans - African Journal of Hospitality …, 2023 - ajhtl.com
This study evaluates the experiences of customers at five-star hotels in Johannesburg. The
objectives were to analyse:(a) customers' experiences posted online,(b) the problems …

Augmented reality: does it encourage customer loyalty?

A Lele, N Shaw - International Conference on Human-Computer …, 2021 - Springer
As mobile shopping becomes more popular, mobile app developers and marketers are
continually looking for innovative options to provide consumers with unique shopping …

Trakya Bağ Rotasında Bulunan İşletmelerin Hizmet Kalitesinin Ölçümüne Yönelik Bir Araştırma

NV Toylan, KC Ertürk - Türk Turizm Araştırmaları Dergisi, 2021 - tutad.org
Özet Bu çalışma, şarap turistlerinin Trakya Bağ Rotasında bulunan işletmelere yönelik
hizmet almadan önce beklentileri ve aldıktan sonra algıları arasındaki farkın Servqual ölçeği …

Studi Perbandingan Kualitas Layanan Pantai Manggar dan Lamaru di Kota Balikpapan dengan Motode SERVQUAL

BJ Kusuma, S Karim, Y Mulyani - JSHP: Jurnal Sosial …, 2019 - jurnal.poltekba.ac.id
Sekitar 80 persen pengelolaan objek wisata di Balikpapan dan Kaltim pada umumnya
dikelolah oleh pemerintah daerah sedangkan 20 persen hanya dikelolah oleh swasta …