Background Following a pandemic-driven shift to remote service provision, UK general
practices offer telephone, video or online consultation options alongside face-to-face. This …

To support effective and successful projects, Service Design practitioners rely on insights
that mainly build on qualitative research methodology. The literature on data science …

Driven by a culture of 'data fundamentalism', datafication is being increasingly introduced in
health services, sometimes with little transparency and patient engagement. This paper will …

Little is known about designers' experience in fast-paced sprint work. This article draws on
case work research within consulting and in-house design teams that sheds light on this …

Background: Following a pandemic-driven shift to remote service provision, UK general
practices offer telephone, video or online consultation options alongside face-to-face. This …

This chapter draws on practical experience in designing, delivering, operating, and
innovating conversational services. The article summarises the current context for these …