Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …

More and more companies have implemented chatbots on their websites to provide support
to their visitors on a 24/7 basis. The new customer wants to spend less and less time and …

Chatbots are artificial communication systems becoming increasingly popular and not all
their security questions are clearly solved. People use chatbots for assistance in shopping …

As artificially intelligent conversational agents (ICAs) become a popular customer service
solution for businesses, understanding the drivers of user acceptance of ICAs is critical to …

This study applies and builds on the Use and Gratification (U&G) theory to explore consumer
acceptance of applied artificial intelligence (AI) in the form of Chatbots in online shopping in …

Artificial intelligence (AI) assistants, or chatbots, have become widely used on several
retailers' websites. Effective interaction and communication with AI chatbots can deliver a …

The uptake of chatbots for customer service depends on the user experience. For such
chatbots, user experience in particular concerns whether the user is provided relevant …

This study bridges a gap in AI acceptance literature by integrating Time Perspective Theory
with the Technology Acceptance Model by examining how time orientations influence AI …

This paper examines ChatGPT's use of evaluative language and engagement strategies
while addressing information-seeking queries. It assesses the chatbot's role as a virtual …

Managing and evolving a chatbot's content is a laborious process and there is still a lack of
standardization. In this context of standardization, the absence of a management process …