Companies obtain insight into experiences and expectations of stakeholders through social
media (SM), where users openly express their opinions and feelings. Shipping companies …

Más que nunca, involucrar un enfoque multidisciplinario en la toma de decisiones muestra
un arsenal de capacidad necesario para el éxito en las preocupaciones gerenciales en …

Being humans, we almost always experience some sort of emotion or feeling. Moreover, our
internal emotional state may vary throughout the whole day. Therefore, our communication …