Purpose Companies utilize increasingly capable Artificial Intelligence (AI) technologies to
deliver modern services across a range of consumer service industries. AI autonomy …

Cryptocurrencies have ballooned into a billion‐dollar business. To inform regulations aimed
at protecting consumers vulnerable to suboptimal financial decisions, we investigate crypto …

Purpose Retailers increasingly endeavour to implement artificial intelligence (AI)
innovations, such as humanoid social robots (HSRs), to enhance customer experience. This …

From an interactionist perspective, we argue that what happens and how service is
delivered during the human-robot interaction may alter the extent to which customers accept …

The metaverse offers unlimited opportunities for interaction, training, business and pleasure
across industries. While research is still in its infancy, the concept has been around for more …

Customer privacy concerns and service scenarios are important influencing factors affecting
the adoption of service robots. This research examines the mechanism and boundary …

The mechanisms that underpin human social behaviour are poorly understood, in part
because natural social behaviour is challenging to study. The task of linking the …

Trust is critical in humans' interactions with artificial intelligence (AI). In this large-scale
survey study (N= 2187), we examined the effects of 19 factors on people's trust in AI. Across …

Unlike previous generations of artificial intelligence (AI), AI assistants today can
autonomously perform actions without human input or intervention. Several studies have …

Turing's 1950 paper introduced the famed" imitation game", a test originally proposed to
capture the notion of machine intelligence. Over the years, the Turing test spawned a large …