After-sales and aftermarkets are significant revenue streams for industrial companies. After-
sales services are activities during warranty periods that include field technical assistance …

This study investigates the operational efficiency and effectiveness of the regulated
automotive after-sales repair processes in Poland. We add quantitative analysis to an area …

In the last two decades, research on investigating factors influencing the consumer
repurchase intention has advanced and become an important topic in the marketing society …

La principal fuente de crecimiento económico moderno es el crecimiento de la
productividad. Cuando la productividad aumenta, las economías logran una mayor …

In some industries, small improvements to processes and profit margins may lead to a
significant change in profit, and this holds especially in the automotive industry. A popular …

La principal fuente de crecimiento económico moderno es el crecimiento de la
productividad. Cuando la productividad aumenta, las economías logran una mayor …

The purpose of this chapter is to explain the necessity of sustainability in operations
management processes. Sustainability in all areas is a key factor for long term successes …

The purpose of this chapter is to explain developments in supply chain management in the
global retail business. There are many recent developments which are described in this …