The study proposes a comprehensive model framework, Online Customer Experience-
Attitude Behaviour Context model for online grocery retailing in a digital scenario. The …

As COVID-19 escalated globally in 2020, mandated suspension of dine-in services was
instilled to control virus transmission. Restaurants lost billions of dollars, millions …

The purpose of this study to investigate the effect of online convenience dimensions on
mobile banking (m-banking) adoption intention using a comprehensive moderated …

The emergence of eCommerce and online shopping commenced a new episode in human
life and changed trading patterns. Online shopping provided access to a broader range of …

The purpose of this article is to identify which dimensions of online convenience affect
consumers' intention of using online shopping and explore a conceptual model to …

In the retail sector, it has become necessary for retailers to differentiate themselves using
new strategies, such as managing shopping experiences. The retailer can benefit from …

The purpose of this study is to explore how different dimensions of online convenience
impact mobile banking (m-banking) adoption intention. The findings from 432 banking users …

Purpose Consumer adoption of online shopping continues to increase each year. At the
same time, online retailers face intense competition and few are profitable. This suggests …

Electronic commerce (e-commerce) is an increasingly popular trend in modern economy
concomitant with the development of the Internet. E-commerce has developed considerably …

Purpose This paper aims to document how AI has changed the way consumers make
decisions and propose how that change impacts services marketing, service research and …