Purpose Based on the stimuli-organism-response model and relationship marketing theory,
the effect of different dimensions of Servicescape (Ambience, Cleanliness, Functionality …

The purpose of this paper is to examine the trends in research published by the Quality
Management Journal (QMJ) based on Scopus Indexed publications for a period ranging …

Patient satisfaction has become a guiding tool for designing public policy in the field of
health care services. Patient satisfaction is an important indicator for evaluating quality of …

Patients often have limited understanding of the emergency department (ED) care process,
which can increase anxiety, frustration, and confusion. This study implemented and …

Emergency is a health condition that poses an imminent risk to life. In this context,
operations and triage protocols play an important role in the correct functioning of the …