Customer experience in digital banking: A review and future research directions
Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …
of service experience and develop a framework identifying the most significant variables of …
[HTML][HTML] Adoption and use of digital financial services: A meta analysis of barriers and facilitators
The study of digital financial services is not recent; however, since COVID-19, new attention
has been given to solutions that avoid face-to-face interactions. Accordingly, the number of …
has been given to solutions that avoid face-to-face interactions. Accordingly, the number of …
User innovativeness and fintech adoption in Indonesia
The integration of the financial industry and financial technology (Fintech) plays a pivotal
role in increasing financial services reach and inclusion for the large unbanked population …
role in increasing financial services reach and inclusion for the large unbanked population …
Adoption of artificial intelligence in banking services: an empirical analysis
Purpose This study aims to understand the importance and challenges of adopting artificial
intelligence (AI) in the banking industry in Malaysia and examine the factors that are …
intelligence (AI) in the banking industry in Malaysia and examine the factors that are …
Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory
Purpose This paper aims to investigate how banking websites can activate customer
engagement (CE) to consequently enhance customer trust and retention …
engagement (CE) to consequently enhance customer trust and retention …
Integrating trust, religiosity and image into technology acceptance model: the case of the Islamic philanthropy in Indonesia
Purpose The purpose of this study is to propose an extended model of technology
acceptance model (TAM) in the use of financial technology (Fintech) in the context of Islamic …
acceptance model (TAM) in the use of financial technology (Fintech) in the context of Islamic …
Financial vulnerability, financial literacy, and the use of digital payment technologies
MMN Seldal, EK Nyhus - Journal of Consumer Policy, 2022 - Springer
The purpose of this study is to test the notion that the use of digital payment methods, such
as paying with a mobile phone, increases the risk of financial vulnerability. Research from …
as paying with a mobile phone, increases the risk of financial vulnerability. Research from …
Modeling mobile commerce applications' antecedents of customer satisfaction among millennials: An extended tam perspective
A Ngubelanga, R Duffett - Sustainability, 2021 - mdpi.com
The continued growth for both smartphone usage and mobile applications (apps)
innovations has resulted in businesses realizing the potential of this growth in usage …
innovations has resulted in businesses realizing the potential of this growth in usage …
How does perceived risk and trust affect mobile banking adoption? Empirical evidence from India
The emergence of high-speed internet (5G) services and the demonetization of the Indian
currency by the Government of India in the year 2016 served as catalysts for the growth of …
currency by the Government of India in the year 2016 served as catalysts for the growth of …
Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction
Purpose This study seeks to observe the association between mobile banking failures, use
of m-banking and customer engagement to determine the contribution of user satisfaction …
of m-banking and customer engagement to determine the contribution of user satisfaction …