In recent years, the dynamic capabilities view has attracted attention in the management
literature, and theoretical papers note many research challenges. Currently, one of the most …

We move the dynamic capabilities view (DCV) forward in two important ways by meta‐
analysing prior empirical studies. First, we evaluate the two core theoretical tenets of the …

In many business markets, manufacturers seek service-led growth to secure their existing
positions and continue to grow in increasingly competitive environments. Using longitudinal …

Purpose–This paper aims to examine the effect of customer knowledge management (CKM)
on continuous innovation and firm performance in 35 private banks in Guilan (Iran). CKM …

Despite a plethora of empirical studies on dynamic capabilities (DCs) and convergence in
the literature about core theoretical tenets, the contribution of DCs to competitive advantage …

Purpose This paper examines the influence of three dimensions of customer knowledge
management–knowledge from customer, knowledge for customer and knowledge about …

This paper investigates, from meta-analytic approach, some topics that were unexplored in
others dynamic capabilities meta-analysis. Hence, our research advances to identify and …

Successful organizations adapt their marketing strategies to marketplace changes.
Boundary spanners, such as salespeople, because they are able to embed themselves in …

Customer relationship management (CRM) has a growing popularity and is becoming one
of the hottest academic and practical topics in the business field. In fact, due to the …

The competition among the organizations is increasing continuously and there has been a
rapid shift in the business process deliverance. Financial service firms are striving to …