In this study, we focus on the effects of doctors' provision of online health consultation
service (OHCSV) on the review valence provided by patients. We develop a unique panel …

As competition online increases, website owners investigate ways in which they can attract
and retain more users. One avenue is to reduce frustration and stress for the users …

Online medical consultation (OMC) based on a multisided market model is an increasingly
popular healthcare service; however, encouraging consumers to continuously use the …

Background Web-based medical consultation, which has been adopted by patients in many
countries, requires a large number of doctors to provide services. However, no study has …

Using stylized models, we investigate when and how expert service providers should offer
their services online, and whether they should charge separate prices for face-to-face and …

Purpose The purpose of this paper is to establish a stylized model to solve the pricing
strategy, resource allocation and consumer surplus problems of multichannel healthcare …

Purpose This study aims to describe the general picture of the competition in multichannel
expert services in duopoly market and discuss how the quality difference may affects the …

This paper studies the online B2C dual-channel's service strategy under two service-
delivery models: e-tail channel and direct channel separately provide the service. We …

As a combination of online and offline channel services, multichannel healthcare services
currently play important roles in helping consumers solve their health problems. In this study …