In this article we review research from the past decade that explores how elements of social
influence in the bricks-and-mortar retail environment impact customers. We focus our …

Whether the result of mispronouncing a fancy brand name, miscalculating a tip, purchasing
a sensitive product, or stumbling into a product display, embarrassment is an important part …

ABSTRACT Integrating Cognitive Appraisal Theory with the transmission model of
inspiration, this paper investigates the tourist inspiration-eliciting process in the context of …

Given the positive bias toward attractive people in society, online sellers are justifiably
apprehensive about perceptions of their profile pictures. Although the existing literature …

The extent of the widely demonstrated babyface effect in other disciplines remains
understudied in hospitality-based service failure situations. By addressing this research gap …

Prior studies reported mixed results on how consumers respond to broadcasters' physical
attractiveness. To shed new light on this research gap, this study investigates the influence …

Physical attractiveness, an important factor in tourism service encounter, has received
increased attention recently. However, less attention has been devoted to its effects on …

As the importance of customer engagement gains more and more recognition, it is critical to
study customer engagement strategy in the intensely competitive tourism industry …

Purpose Based on the foundations of the schema theory, the elaboration likelihood model
(ELM) and customer experience literature, this research examines how the interplay …

Purpose Limited research has paid attention to the physical attractiveness stereotype in peer-
to-peer sharing accommodation settings. Since the high-risk situations in sharing …