The transition to industry 4.0 has impacted factories, but it also affects the entire value chain.
In this sense, human-centred factors play a core role in transitioning to sustainable …

This paper provides a systematic review of the Kano model in the tourism sector. The first
research objective is to identify the fields under the tourism sector utilizing Kano's customer …

Abstract Service quality is a determinant of increasing public transport rider satisfaction.
However, understanding of service quality and satisfaction relations has been limited. This …

Products are now developed based on what customers desire, and thus attractive quality
creation has become crucial. In studies on customer satisfaction, methods for analyzing …

The Kano model distinguishes the different relationships between Customer Requirements
fulfillment and Customer Satisfaction, especially the nonlinear relationships. However, the …

Behavioural finance is emerging field with wide scope. In the absence of enough of literature
in Indian context, understanding of individual investor's behaviour towards stock market by …

Suppliers as upstream partners play a crucial role to establish sustainability in the supply
chain. For precise evaluation of the supplier's performance on sustainability criteria …

The steady increase of sustainable consumer behavior leads companies to strengthen their
efforts to become socially and ecologically more sustainable. Particularly in the clothing and …

The goal of this research was to analyse the factors that are important to sailing tourists in
assuring satisfying marina destination experiences. The analysis applied Kano's model to …

Purpose The purpose of this paper is to study the role of slack (both moderating and
mediating) to stimulate the relationship between total quality management (TQM) factors and …