Engaging with practices: design case studies as a research framework in CSCW

V Wulf, M Rohde, V Pipek, G Stevens - … of the ACM 2011 conference on …, 2011 - dl.acm.org
Information and communications technology (ICT) pervades most aspects of our lives and
changes everyday's practices in work and leisure time. When designing innovative ICTs, we …

Analysis of manual data collection in maintenance context

K Mahlamäki, M Nieminen - Journal of Quality in Maintenance …, 2020 - emerald.com
Purpose The purpose of this paper is to identify details of technological, organizational and
people (TOP) factors affecting maintenance technicians' use of computerized maintenance …

Importance of maintenance data quality in extended warranty simulation.

K Mahlamäki, A Niemi, J Jokinen… - International Journal of …, 2016 - search.ebscohost.com
As manufacturing industries are transforming towards service orientation, predicting the
costs of product-service systems is becoming essential. Simulation is one possibility for …

Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers' Practices

C Kotthaus, N Vitt, M Krüger, V Pipek, V Wulf - … Cooperative Work (CSCW), 2023 - Springer
The coordination of maintenance work in manufacturing poses a crucial productivity factor in
small and medium-sized companies (SMEs) but often seems to be rather neglected in …

Friction in arenas of repair: Hacking, security research, and mobile phone infrastructure

M Korn, S Wagenknecht - Proceedings of the 2017 ACM conference on …, 2017 - dl.acm.org
This paper studies how communication infrastructure is explored, examined, and evaluated
by self-identifying'security researchers' at hacking conventions. We analyze mobile …

Long-term history data and integrated expert knowledge in asset lifecycle management

T Ahonen, A Rantala, H Kortelainen… - … Conference Innovation in …, 2021 - Springer
Modern asset lifecycle management needs to deal with a combination of strategic level
information for defining right allocations, timings and resources for investments, tactical level …

Where the knowledge goes? Information gathering and managing practices in a global technical support center

P Mannonen, V Hölttä - Procedia CIRP, 2013 - Elsevier
Successful maintenance and support services rely on efficient information use.
Organizational learning and information reuse is one of the most potential ways to improve …

Beyond boundary objects–Improving engineering communication with conscription devices

V Hölttä - 2013 - aaltodoc.aalto.fi
In addition to increased technical complexity, globalization and increasing global
competition have made engineering communication a complex and boundary crossing …

[PDF][PDF] A picture of present ubicomp research exploring publications from important events in the field

TH Silva, CSFS Celes, VFS Mota… - Journal of Applied …, 2012 - academia.edu
In this work we use a dataset of papers published in top conferences focused on ubiquitous
computing (ubicomp) to provide an overview and analysis of recent ubiquitous computing …

The role of collaboration tools in problem solving experience of global technical support center

P Mannonen, V Hõlttä - 2013 IEEE International Conference on …, 2013 - ieeexplore.ieee.org
Support and maintenance services rely on organization's capabilities of delivering expertise,
tools and spare parts to the customer's location effectively and economically. To tackle the …