The dominance of the internet as a shopping and distribution channel also necessitates an
understanding of e-service quality. Using means-ends-chain theory, we develop a …

Virtual worlds are progressing toward a holistic abstraction of the metaverse. While there is
abundant literature and synthesis on virtual worlds and related constructs, the linkages …

This research is designed to empirically investigate how social media needs and innovation
influence the adoption of social media amongst Internet users. The theoretical perspective of …

This research examines users' motives for adopting and using social networking sites
(SNSs), with the aim of providing a better understanding of the fundamental reasons behind …

The complexity that characterises the dynamic nature of the various environmental factors
makes it very compelling for firms to be capable of addressing the changing customers' …

The 2020 COVID-19 pandemic has not only impacted the physical health of individuals but
the fear and anxiety of contracting the disease has also contributed to psychological distress …

Once the editorial team was finalized, we had to make decisions about narrowing down the
potential list of topics (a very tough task), finding contributors to write specific chapters, and …

Assessing usability in any software product may be a key factor for predicting its success or
fail. Heuristic evaluation is the most commonly used usability evaluation method. It uses a …

Despite the growth and commercial potential of virtual worlds, relatively little is known about
what drives users' motivations to engage in virtual worlds. This paper proposes and …

The objective of this study is twofold. First, it aims to investigate the various values users
achieve with smartphones, which is a form of user‐empowering information technology (IT) …