Advancements in structural health monitoring (SHM) techniques have spiked in the past few
decades due to the rapid evolution of novel sensing and data transfer technologies. This …

In recent years, generative transformers have become increasingly prevalent in the field of
artificial intelligence, especially within the scope of natural language processing. This paper …

The field of business shows an increasing interest in exploring conversational agents to
improve service quality and market competitiveness. Furthermore, the advances in machine …

The use of natural language interfaces in the field of human-computer interaction (HCI) is
undergoing intense study through dedicated scientific and industrial research. The latest …

The demand for automated customer support approaches in customer-centric environments
has increased significantly in the past few years. Natural Language Processing (NLP) …

In this chapter, we provide a review of conversational agents (CAs), discussing chatbots,
intended for casual conversation with a user, as well as task-oriented agents that generally …

Recent advancements in Large Language Models empower them to follow freeform
instructions, including imitating generic or specific demographic personas in conversations …

Dialogue systems in the form of chatbots and personal assistants are being increasingly
integrated into people's lives. Modern dialogue systems may consider adopting …

Authors' addresses: Quim Motger, jmotger@ essi. upc. edu; Xavier Franch, franch@ essi.
upc. edu, Department of Service and Information System Engineering (ESSI), Universitat …

This study analyzed an experiment with using a chatbot for the customer support department
at the case company. A modified version of the updated DeLone and McLean information …