F Gou, J Liu, C Xiao, J Wu - Diagnostics, 2024 - mdpi.com
With the improvement of economic conditions and the increase in living standards, people's attention in regard to health is also continuously increasing. They are beginning to place …
Purpose Digital transformations are altering service models and care delivery methods in healthcare. Artificial Intelligence (AI) represents the next wave of transformation in …
Purpose Conceptual and empirical research over the past 20 years has moved the social media (SM) literature beyond the embryotic stage to a well-developed academic discipline …
W Li, X Qin, KC Yam, H Deng, C Chen, X Dong… - Tourism …, 2024 - Elsevier
The wide application of AI in the service industry has dramatically changed job tasks and required knowledge. It becomes more urgent and necessary to craft their job proactively to …
Digital service transformations affect how consumers experience value-in-use. Yet, the process consumers use to evaluate value propositions for emergent, early-stage service …
MF Shahzad, S Xu, X An, I Javed - Journal of Retailing and Consumer …, 2024 - Elsevier
Based on the stimulus organism theory (SOR), the current study examines how the chatbot service quality influences e-brand loyalty among luxury fashion brand users and their …
KL Walker, GR Milne - Journal of Research in Interactive Marketing, 2024 - emerald.com
Purpose The authors argue that privacy is integral to the well-being of consumers and an essential component in not only corporate social responsibility (CSR) but what they term …
Employing privacy calculus theory, we examine why Gen Z consumers increasingly adopt ad blockers, use private browsers, or take other measures to limit data tracking. Specifically …
LI Labrecque, PY Peña, H Leonard… - Journal of Research in …, 2024 - emerald.com
Purpose The surge of artificial intelligence (AI) applications and subsequent adoption by consumers and marketers has ignited substantial research exploring the benefits and …