Chatbots' growing popularity has brought new challenges to HCI, having changed the
patterns of human interactions with computers. The increasing need to approximate …

Purpose This study aims to investigate the impact of both physical and personality-related
anthropomorphic features of an artificial intelligence service robot on the cognitive and …

Technological advances have enabled firms to automate customer service by employing
artificial intelligence (AI) chatbots. Despite their many potential benefits, interactions with …

Context. Asynchronous messaging is increasingly used to support human–machine
interactions, generally implemented through chatbots. Such virtual entities assist the users in …

The widespread use of bots to support software development makes social coding platforms
such as GitHub a particularly rich source of data for the study of human-bot interaction …

The growing popularity of chatbots has brought new needs for HCI since it has changed the
patterns of human interactions with computers. The conversational aspect of the interaction …

This paper proposes that applying models from within creativity research to the discipline of
communication will provide innovative ways of examining communication that pushes …

The development of chatbots is very rapid, so far, the research on chatbots mainly focuses
on the field of service success, ignoring the fact that chatbot service failure (ie, making …

Nowadays, more and more brands integrate eCommerce chatbots in their websites to guide
users efficiently to the shopping cart or persuade them to return for more purchases …

Creativity is a complex phenomenon that is often misunderstood. While it is a term that is
commonly associated with artistic practice, recent research reveals that creativity is evident …