A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward

M Sigala - Tourism management perspectives, 2021 - Elsevier
By adopting a bibliometric analysis approach, this study systematically reviews and
retrospectively analyses the rapidly emerging literature on COVID-19 in tourism and …

[PDF][PDF] COVID-19 and changing tourism demand: Research review and policy implications for South Africa

CM Rogerson, JM Rogerson - African Journal of Hospitality …, 2021 - ujcontent.uj.ac.za
The tourism sector in South Africa has experienced the devastating impacts of the COVID-19
pandemic and in response national government is charting initiatives for a recovery plan. In …

How do customers react to technology in the hospitality and tourism industry?

HE Arici, MB Saydam… - Journal of Hospitality & …, 2024 - journals.sagepub.com
Growing scientific attention to technology has led to new guidelines for comprehending
consumers' experiences with the technology. Understanding the relationship between …

Hospitality and tourism industry amid COVID-19 pandemic: voices from small Mediterranean town

K Jafari, A Özduran, MB Saydam - International Hospitality Review, 2023 - emerald.com
Purpose The study sought to examine the impacts of COVID-19 on tourism from the
stakeholder perspective in the case of Famagusta town in Northern Cyprus …

Customer experience management in capsule hotels: a content analysis of guest online review

VO Olorunsola, MB Saydam, TT Lasisi… - Journal of Hospitality …, 2023 - emerald.com
Purpose Capsule hotels are a revolutionary Japanese concept of lodging that dates back
over four decades. On the other hand, capsule hotels are a relatively new concept for most …

Air-travelers' perceptions of service quality during the COVID-19 pandemic: Evidence from Tripadvisor sites

D Sulu, H Arasli, MB Saydam - Sustainability, 2021 - mdpi.com
The COVID-19 pandemic has impacted both healthcare and the economy on a global scale.
This pandemic has changed consumer habits and behaviors significantly, primarily because …

Service beyond the status quo: The ripple effect of corporate social responsibility and internal marketing on employee's customer-oriented behavior

VO Olorunsola, MB Saydam… - International Journal of …, 2022 - emerald.com
Service beyond the status quo: the ripple effect of corporate social responsibility and internal
marketing on employee's customer-oriented behavior | Emerald Insight Books and journals …

Guest service experience in eco-centric hotels: a content analysis

VO Olorunsola, MB Saydam, H Arasli… - International Hospitality …, 2022 - emerald.com
Purpose Sustainable tourism is becoming more popular all over the world. Eco-friendly
(green) hotels are properties that are friendly to the environment and are becoming …

How about the service perception during the COVID-19 pandemic: an analysis of tourist experiences from user-generated content on TripAdvisor

MB Saydam, VO Olorunsola, T Avci… - … Critiques: Practice and …, 2022 - emerald.com
Purpose The COVID-19 pandemic has resulted in significant changes in tourists' attitudes
and behaviors mostly as a result of confinement-related problems. Although various studies …

Does virtual tourism influence tourist visit intention on actual attraction? A study from tourist behavior in Indonesia

LW Liu, CC Wang, P Pahrudin, AF Royanow… - Cogent Social …, 2023 - Taylor & Francis
The COVID-19 outbreak has altered how visitors live, including in the tourism sector. The
current study investigates tourist behavior in virtual tourism during the COVID-19 pandemic …