Much research has been devoted over the years to investigating and advancing the
techniques and tools used by analysts when they model. As opposed to what academics …

There is a growing interest in businesses around the world when it comes to professionalize
IT operation by implementing process-based frameworks built on best practices. There are …

Business process modelling has gained widespread acceptance, particularly in large IT-
enabled business projects. It is applied as a process design and management technique …

Business process management (BPM) is a still-emerging field in the academic discipline of
Information Systems (IS). This article reflects on a workshop on current and future issues in …

Research on the Information Technology Infrastructure Library (ITIL) lacks appropriate
theories and models that capture the distinct characteristics and implications of the ITIL …

Business process models (BPM) can be useful for requirements elicitation, among other
uses. Since the active participation of all stakeholders is a key factor for successful …

As work is an inherently cooperative phenomenon, it requires a common understanding of
the nature of collaboration for all involved parties. In this way, explicit articulation work …

Business analysts, business architects, and solution consultants use a variety of practices
and methods in their quest to understand business. The resulting work products often end …

Process maps are intensively used by organizations to provide a holistic view of all
processes and the relationships between them. They assist in easier navigation through the …

As process management projects have increased in size due to globalised and company-
wide initiatives, a corresponding growth in the size of process modeling projects can be …