The bank system is facing challenges with stiff competition and advancement of technology.
It becomes imperative for service providers to meet or exceed the target customers' …

Purpose: Role ofknowledge level of employees in customer relationship management with
special reference to LIC. In order to investigate a range of factors of CRM in LIC of India. In …

Purpose–The purpose of this paper is to identify the traditional practices in the modern
banking system (MBS) and examine the effects of these on employee response, customer …

Information technology has made enormous changes in to the way in which the business
enterprises operate today. This is very much true for service industries like banks which …

The banking scenario in India is of a highly developed nature, even though it is still far from
achieving world standards in terms of size, products and services. Indian banks have …

Customer service is an aspect of great significance and importance in the banking industry.
In this competitive era, it is imperative for banks to provide satisfaction to their customers and …

The primary objective of this research paper is to evaluate the quality of services provided by
both public and private sector banks operating within Chengalpattu District. In the face of …

Customer relationship management (CRM) is referred to as the principles, guidelines, and
practices that an organization follows when interacting with their customers. From the …

A Study on Customer Service in the Passport Seva Kendras in Kerala Page 1 A Study on
Customer Service in the Passport Seva Kendras in Kerala Thesis Submitted to the …

The research paper intends to find out the differences in the service quality rendered by the
commercial banks of India as perceived by the rural and urban customers. This paper is an …