Customer behavior modeling has been gaining increasing attention in the operations
management community. In this paper we review current models of customer behavior in the …

This paper studies how retailers can effectively deliver online and offline information to
omnichannel consumers who strategically choose whether to gather information online or …

We consider a retailer that sells a product with uncertain demand over a finite selling
season. The retailer sets an initial stocking quantity and, at some predetermined point in the …

This paper develops a model of consumer returns policies. In our model, consumers face
valuation uncertainty and realize their valuations only after purchase. There is also …

In this paper, we study the impact of consumer-generated quality information (eg, consumer
reviews) on a firm's dynamic pricing strategy in the presence of strategic consumers. Such …

Dynamic list pricing (DLP) belongs to the broad field of revenue management (RM), a
practice that emerged more than three decades ago in the airline industry, and since then …

We characterize the effect of anticipated regret on consumer decisions and on firm profits
and policies in an advance selling context where buyers have uncertain valuations …

In recent years, airline practitioners and academics have started to explore new ways to
model airline passenger demand using discrete choice methods. This book provides an …

Supply chains are becoming more lengthy and complex due to globalisation and vertical
integrations. In this context, adopting proactive approaches is needed for dealing with …

We study the impact of yield uncertainty (supply side) and self-interested consumers
(demand side) on the inefficiency in the influenza vaccine supply chain. Previous economic …