Executive summary The health of the planet and its people are at risk. The deterioration of
the global commons—ie, the natural systems that support life on Earth—is exacerbating …

Consumer vulnerability is gaining increasing attention from researchers and practitioners as
a social phenomenon in modern consumption‐driven societies. In an attempt to conduct a …

Customer experience management research is increasingly concerned with the long-term
evolution of customer experience journeys across multiple service cycles. A dominant …

This article discuses the theory and praxis of intersectionality in work and organisations. The
fundamental contribution of intersectionality is its critique, challenge, commitment—and …

Consumer vulnerability (CV) has evolved into an important management research field over
the past two decades. The CV field (hereafter, the field) merits evaluation of its present state …

Purpose The purpose of this paper is to challenge service researchers to design for service
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …

Why and how do marginalized consumers mobilize to seek greater inclusion in and more
choice from mainstream markets? We develop answers to these questions drawing on …

Race is integral to the functioning and ideological underpinnings of marketplace actions yet
remains undertheorized in marketing. To understand and transform the insidious ways in …

When confronted with racial stigma, how do people manage it? What specific arrangements
of objects and tactics do they mobilize to make everyday life more tolerable (if not more …

The momentum of the# MeToo movement has broadened the reach of the campaign that
activist Tarana Burke started in 2006 to help women of color from underprivileged …