Organizations are increasingly sourcing their business processes through external service
providers, a practice known as Business Process Outsourcing (BPO). Worldwide, the current …

A new Brain-Computer Interface (BCI) technique, which is called a hybrid BCI, has recently
been proposed to address the limitations of conventional single BCI system. Although some …

In the past decade, business process outsourcing (BPO) has emerged as an important
economic and business issue. Successful offshoring and outsourcing of business processes …

Today's organizations are struggling with increasing business process complexity and face
serious problems when standardizing business processes. A possible strategy seems to be …

Purpose–The purpose of this paper is to discuss business processes as building‐blocks of
organisational capabilities and outsourcing of business processes as a viable management …

A rich database of over 2,200 outsourcing arrangements, studied across sectors and
geographies, and over time, from inception, through contract signing, to outcomes. This book …

The paper positions service quality in IS/ITES outsourcing with respect to the service
operations/service marketing literature. It identifies unique features of IS/ITES outsourcing …

Purpose–The purpose of this paper is to discuss business processes as building blocks of
organizational capabilities and outsourcing of business processes as a viable management …

Ambiguities in the constructs that are the building blocks of research may have hindered
advancement of service operations knowledge/research. To alleviate this situation, the …

There is an increasing recognition of outsourcing firms as new organizational forms with
unique systems and practices. This paper seeks to use a configurational approach to …