The rapid increase and adoption of new Information Technologies (IT) in Smart Cities make
the provision of public services more efficient. However, various municipalities and cities …

Purpose Current literature argues that citizen engagement platforms must be used to gather
citizens' feedback to provide improved quality of services to citizens. However, limited …

ABSTRACT The concept of Enterprise Architecture is suitable for managing the complexity
of heterogeneous systems and technologies in Smart Cities. However, many cities and their …

Digital transformation in the public sector describes the shift from traditional creation and
delivery of services, into the massive use of digital technologies to enhance public services …

Abstract Enterprise Architecture Management (EAM) is widely used in the public sector and
is increasingly understood as a driver of digital transformation. After reviewing the current …

Smart City is a city that implements the latest technologies, such as big data, IoT, Artificial
Intelligence, and other new technologies. Smart City has different system characteristics …

The rapid growth in the number of marketers has contributed greatly to the increase in
company revenue. The marketing channel for insurance products through agencies has …

The new era of the smart city is accompanied by Information and Communication
Technology (ICT) and many other technologies to improve the quality of life for the citizen of …

Abstract Amidst digital transformations, Enterprise Architecture (EA) is critical for aligning
business and IT strategies. Previous research on EA frameworks and models has faced …

The complexity of data management is increasing, posing additional problems to
organizations as they need to gain insights from a large amount of information at their …