The role of service recovery in post-purchase consumer behavior During COVID-19: a Malaysian perspective
The purpose of this study is to investigate the incidence of service failure in rendering
service process during COVID-19. It further explores the outcomes of service recovery …
service process during COVID-19. It further explores the outcomes of service recovery …
The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings
M Savastano, S Anagnoste, I Biclesanu… - The TQM Journal, 2024 - emerald.com
Purpose E-commerce expands product and service reach, emphasizing the need for
strategic market approaches to enhance e-service quality and drive sales growth. This paper …
strategic market approaches to enhance e-service quality and drive sales growth. This paper …
The role of service convenience, e-satisfaction, and e-repurchase intention among consumer perceptions of online retailers
This study explores the impact of convenience factors on e-customer satisfaction in online
retail. Specifically, it examines the influence of access convenience, search convenience …
retail. Specifically, it examines the influence of access convenience, search convenience …
Moderating effect of gender on service convenience and customer satisfaction: an empirical study of Indian e-retailers
Purpose The present study has been carried out to assess the effect of constructs of service
convenience on customer satisfaction of the Indian online shoppers. Design/methodology …
convenience on customer satisfaction of the Indian online shoppers. Design/methodology …
[PDF][PDF] Role of technology readiness in airline passengers' perceptions of self-service technology quality
E Suwannakul - African Journal of Hospitality, Tourism and …, 2021 - researchgate.net
Self-service technology (SST) is more crucial now than before for the service delivery of
airlines. Many airlines employ various types of SSTs so that passengers can perform certain …
airlines. Many airlines employ various types of SSTs so that passengers can perform certain …
[PDF][PDF] Benefits and risks of online shopping with consumer's perspective: a case study of Pakistan
The over-usage of the internet in Pakistan provides a developing prospect regarding online
shopping. With the emerging technology and rapid growth in E-markets, it has become …
shopping. With the emerging technology and rapid growth in E-markets, it has become …
Factors leading to customer retention in the high volume-low volume service context: Evidence from the mobile service industry
Service convenience has undoubtedly gain substantial recognition for both goods and
service industries within recent years towards forging an enduring competitive advantage …
service industries within recent years towards forging an enduring competitive advantage …
Influence of pull marketing actions on marketing action effectiveness of multichannel firms: A meta-analysis
This study is a meta-analysis of how pull marketing actions influence the effectiveness of
marketing actions employed by multichannel firms. Pull marketing actions are highly …
marketing actions employed by multichannel firms. Pull marketing actions are highly …
Investigating the impact of online service convenience on customer engagement, attitude and intention to use food delivery apps
Furthermore, the role of customer engagement has been examined in relation to attitudes
and intentions to use mobile food delivery apps. The data was collected in five malls of the …
and intentions to use mobile food delivery apps. The data was collected in five malls of the …
Developing and implementing an online learning platform for children with autism
Approximately 50% of all individuals with Autism have difficulties in developing functional
language owing to communication deterioration. An online learning platform that provides …
language owing to communication deterioration. An online learning platform that provides …