Updating natural language interfaces by processing usage data
SRK Branavan, JE Hackman, FWP Heckel… - US Patent …, 2019 - Google Patents
(57) ABSTRACT A third-party company may assist companies in providing natural language
interfaces for their customers. To imple ment a natural language interface for a company, a …
interfaces for their customers. To imple ment a natural language interface for a company, a …
Automatically responding to a request of a user
(57) ABSTRACT A user may request assistance or information using natural language, such
as by speaking or entering a text. A response may be automatically determined to the …
as by speaking or entering a text. A response may be automatically determined to the …
Assisting entities in responding to a request of a user
A third-party service may be used to assist entities in responding to requests of users. A third-
party service may receive, directly or indirectly, a request of a first user for assistance from a …
party service may receive, directly or indirectly, a request of a first user for assistance from a …
Maintaining quality of customer support messages
A company may desire to maintain a quality level for messages sent by customer service
representatives to customers. The company may receive a message input by a customer …
representatives to customers. The company may receive a message input by a customer …
Word hash language model
S Henry - US Patent 10,482,875, 2019 - Google Patents
A language model may be used in a variety of natural language processing tasks, such as
speech recognition, machine translation, sentence completion, part-of-speech tagging …
speech recognition, machine translation, sentence completion, part-of-speech tagging …
Automatically suggesting resources for responding to a request
G Sapoznik, S Henry - US Patent 10,453,074, 2019 - Google Patents
A user may respond to a request of another user by entering text, such as a customer service
representative responding to a customer. Suggestions of resources may be provided to the …
representative responding to a customer. Suggestions of resources may be provided to the …
Automatically suggesting responses to a received message
G Sapoznik, S Henry - US Patent 9,805,371, 2017 - Google Patents
(57) ABSTRACT A user may respond to a request of another user by entering text, such as a
customer service representative responding to a customer. Suggestions of responses may …
customer service representative responding to a customer. Suggestions of responses may …
Automatic topic discovery in streams of unstructured data
S Weissinger, L Stevens, V Schiavone - US Patent 10,599,697, 2020 - Google Patents
G06F 16/35(2019.01) GO6F 16/2455 (2019.01) H04L 29/06(2006.01)(52) US CI. CPC G06F
16/35 (2019.01); G06F 16/24568 (2019.01); H04L 65/60 (2013.01)(58) Field of …
16/35 (2019.01); G06F 16/24568 (2019.01); H04L 65/60 (2013.01)(58) Field of …
Suggesting resources using context hashing
S Henry - US Patent 10,650,311, 2020 - Google Patents
A first user and a second user may exchange messages during a session and the
exchanged messages may be processed to suggest resources to the first user. For example …
exchanged messages may be processed to suggest resources to the first user. For example …
Using semantic processing for customer support
V Sehrawat, J Shaev, P Biswal, B Dillmann… - US Patent …, 2018 - Google Patents
A third-party company may assist other companies in providing customer support to their
customers. The third-party company may provide software to a computer of a customer …
customers. The third-party company may provide software to a computer of a customer …