Purpose The aim of the study is to capture consumers' conceptualization of ethnic food and
ethnic restaurants, focusing on what it takes for ethnic restaurants to be perceived authentic …

This study examines the antecedents and consequences of customer initial trust in ghost
kitchens. A sequential mixed-methods approach, consisting of a quantitative survey followed …

Purpose This study aims to investigate the influence of different virtual fashion styles on
attitude and satisfaction within virtual reality (VR) tourism experiences. The investigation …

Purpose This study aims to investigate the influential factors driving customer-oriented
constructive deviance (COCD) within the context of the tourism and hospitality industry …

The study aims to explore the relationships between service failure severity, negative
emotions, level of dissatisfaction, switching intention, and the intention to spread negative …

This research workshop reports on employee relations within ghost kitchens, which are
delivery-only food businesses. Surveys conducted with 125 'invisible'ghost kitchen …

Purpose–This study investigates the influential factors driving customer-oriented
constructive deviance within the context of the tourism and hospitality industry. Specifically …

Inside the operational decisions case study readers will find Catherine's, a small restaurant
with a simple but well delivered menu and an extraordinary wine list for such a small …

Tesi magistrale Mondin Alessandro Page 1 Corso di Laurea magistrale in Amministrazione, Finanza
e Controllo Tesi di Laurea Piattaforme digitali Il caso delle applicazioni di consegna del cibo …